We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of his mother. Rent arrears that accrued while the request was being considered. We have also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain blockages and repairs in her bathrooms. Request for a renewal of the doors and windows in the property. Associated complaint.
REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
The complaint is about the landlord’s handling of repairs to the driveway. We have also considered the associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the property. The landlord’s handling of the associated complaints.
This complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the communal loft. Reports of suspected water ingress from the gutter and roof, and damp and mould.
The complaint is about the landlord’s response to reports of antisocial behaviour (ASB).
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved in, including reports of damp and mould. The landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for a permanent move.
The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused by damp and mould. The Ombudsman will also consider the landlord’s complaints handling.