Wandsworth Council (202319783)
The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Women’s Pioneer Housing Limited (202318731)
The complaint is about the landlord's handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the neighbour’s CCTV. Associated complaint.
East Midlands Housing Group Limited (202316707)
The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a communal garden.
Eastlight Community Homes Limited (202313995)
The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.
Home Group Limited (202323496)
The resident’s complaint is about the level of her service charge and quality of services provided.
Metropolitan Thames Valley Housing (MTV) (202320298)
The complaint is about the landlord’s handling of: The resident’s queries about her service charge account. The associated complaint.
Peabody Trust (202403150)
The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling.
Royal Borough Of Greenwich (202310421)
The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The associated complaint.
Torus62 Limited (202232490)
The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is in poor condition, and that this has led to maintenance issues and an infestation of rats. Associated formal complaint.
Your Housing Group Limited (202302414)
The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration of the Energy Bill Relief Scheme (EBRS) and the Energy Bill Discount Scheme (EBDS).