We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following a long term temporary move to carry out major repair works. We have also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s request to resolve an issue with the external communal lights. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
The complaint is about the landlord’s handling of the resident’s: Reports of communal repairs. Concerns regarding communal cleaning. Concerns relating to fire safety, including fire doors and cladding. Complaint.
The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge the resident. The complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front door.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved in.
This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.
The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s complaint handling.