Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Southwark Council (202323695)

The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property.

Stevenage Borough Council (202308854)

The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s complaint handling.

Stonewater Limited (202302280)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.

Vivid Housing Limited (202315915)

The complaint is about the landlord’s communication around its repair responsibilities. The Ombudsman has also considered the landlord’s complaint handling.

Accent Housing Limited (202319356)

The complaint is about the landlord’s handling of the resident’s: Request for a reimbursement of electricity charges. Reports of communication issues around day-to-day repairs and fire safety works. Reports of communal repairs. Concerns around fire safety. Reports of antisocial behaviour (ASB) in the communal area and request for CCTV. We have also considered the landlord’s: Complaint handling. Record keeping.

Acis Group Limited (202319275)

The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s behaviour at the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

Arun District Council (202330314)

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within her property. Concerns about the cladding on the outside of the building. Associated complaint.

Basildon Borough Council (202304509)

The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.

Citizen Housing (202225497)

The complaint is about the landlord’s response to reports of damage to the resident’s property because of a leak.