Dacorum Borough Council (202314190)
The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also considered the landlord’s complaint handling and record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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East Devon District Council (202306755)
The complaint is about the landlord’s handling of the resident’s complaint that its contractor damaged his washing machine.
Harlow District Council (202300425)
The complaint is about the landlords handling of: Repairs to the front porch. The associated complaint.
Hyde Housing Association Limited (202335754)
The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of the complaint.
Lambeth Council (202318349)
The complaint is about the landlord’s handling of: reports of leaks from the roof and windows of the resident’s building, and the resulting damp and mould. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202228106)
The complaint is about the landlord’s response to the resident’s reports of water pressure issues. This Service has also considered the landlord’s complaint handling.
London Borough of Hounslow (202233314)
The complaint is about the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports of disturbance caused by a balcony blind in a neighbouring property. Reports of antisocial behaviour (ASB). Concerns about staffing and support. This report also looks at the landlord’s: Complaint handling. Knowledge and information management.
Notting Hill Genesis (NHG) (202345782)
The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to a blocked communal stack pipe.
Orbit Group Limited (202316906)
This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the resident and her family had been in temporary accommodation. The resident’s request for compensation for her belongings which were damaged due to the fire. The landlord’s handling of the associated complaint.
Orbit Group Limited (202324425)
The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. The landlord’s handing of repairs to a toilet. The landlord’s handling of reports of pest infestations at his property. The landlord’s handling of requests for reasonable adjustments. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.