Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

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Date to (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23	24	25	26	27	28
29	30

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Waltham Forest Council (202122526)

The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint.

West Kent Housing Association (202214975)

The complaint is about the landlord’s decision to place a risk alert on the resident’s record.

Wolverhampton City Council (202212988)

The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a property repair. The Ombudsman has also considered the landlord’s complaint handling.

A2Dominion Housing Group Limited (202209837)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.

Birmingham City Council (202122577)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. Record keeping.

Hammersmith and Fulham Council (202203481)

The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property.

Longhurst Group Limited (202209756)

The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.