Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Midland Heart Limited (202311497)

This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.

Notting Hill Genesis (NHG) (202313885)

The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.

Octavia Housing (202339687)

The complaint is about the landlord’s response to the resident’s concerns over: The condition of his windows. Recurrent leaks and linked repairs. The presence of asbestos. The handling of his complaint.

One Housing Group Limited (202331504)

The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.

Origin Housing Limited (202223948)

The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint.

Peabody Trust (202201267)

The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint.

Peabody Trust (202320114)

The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.