Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing (202209842)

The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.

Southern Housing (202302556)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint.

Southern Housing (202404977)

The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she could not use her bathroom sink. Reports of damage caused to a kitchen cupboard and bath panel. Associated complaint.

Stonewater Limited (202329801)

  REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

West Northamptonshire Council (202317144)

The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.

Wiltshire Council (202320734)

The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.

Amplius Living (202303316)

The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.

Anchor Hanover Group (202312182)

  REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]