Sanctuary Housing Association (202302230)
The resident’s complaint was about the landlord's response to the resident's reports about her water system and water quality.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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South Tyneside Council (202401842)
The complaint is about the landlord’s handling of: Roof repairs, pointing, rendering, damp, mould, and associated work. Joinery repairs to the kitchen units, boxing in, internal and external door. The complaint is also about the resident’s report of the landlord discriminating against her when handling repairs. We have also considered the landlord’s complaint handling.
Southern Housing (202411939)
The complaint is about the landlord’s handling of lift repairs. We have considered the landlord’s complaint handling in this case.
Sovereign Network Group (202331273)
The complaint is about the landlord’s handling of the resident’s request to amend his tenancy.
The Extracare Charitable Trust (202415163)
This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint.
The Riverside Group Limited (202448613)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.
LiveWest Homes Limited (202427894)
The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns about asbestos. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202443643)
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling
Midland Heart Limited (202421885)
The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents associated complaint.
Royal Borough Of Greenwich (202436772)
REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]