Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control issues in the property. Reports of asbestos in the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint.
The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective front entry door to the building and faulty intercom system Damage to the roof of the building. Issues regarding the communal bins. Issues regarding grounds maintenance Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints.
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling.
The complaint is about the landlord’s decision to refuse permission to install a driveway.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). Concerns about the rent increase. Associated complaint.