Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior of her home, including reports of water ingress and mould growth. The Service has also considered the landlord’s record keeping and complaint handling.
The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman has also investigated the landlord’s: Handling of the complaint and the level of compensation offered. Record keeping.
REPORT COMPLAINT 202319943 Sovereign Network Homes 29 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s handling of the resident’s reports of a leak from the property above. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered.
The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. This report has also considered the landlord’s complaints handling.
This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint.
The complaint is about the landlord’s handling of the resident’s rent account, including arrears.