We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202424231 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about various maintenance issues in her home, […]
Decision Case ID 202453370 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about the number of issues she had to […]
There were failings in the landlord’s complaint handling that it did not acknowledge, apologise or offer redress for.
Decision Case ID 202514601 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives in a top floor […]
Decision Case ID 202320809 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about overgrown weeds in […]
Decision Case ID 202520372 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives at the property with her 2 […]
Decision Case ID 202536205 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident was unhappy with how […]
Decision Case ID 202336915 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported an issue […]
Decision Case ID 202340811 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background In November 2023 the resident complained […]
Decision Case ID 202534239 Decision type Investigation Landlord Look Ahead Care and Support Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord is selling the building that […]