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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202441975 Metropolitan Thames Valley Housing (MTV) 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate and access to her allocated parking space. We are also considering the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). Reports of the smell of cannabis around her property. Associated complaint.
The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical safety issues. Temporary rehousing. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports about: Kitchen repairs and a kitchen replacement during planned (major) works. A warning letter of unacceptable behaviour, sent to the resident. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of communal cleaning. Requests for improvements to the ventilation system. We have also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports of mice in her property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated complaints.
The complaint is about the landlord’s: response to the resident’s reports of damp and mould. complaint handling.