London Borough of Lambeth (202232944)
The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from the roof. The associated complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Lewisham (202400955)
The complaint is about the landlord’s handling of a leak.
London Borough of Lewisham (202404632)
The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.
London Borough of Waltham Forest (202119814)
The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request for compensation for damaged possessions.
Midland Heart Limited (202315369)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.
North Kesteven District Council (202316936)
The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint.
North West Leicestershire District Council (202323994)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Octavia Housing (202333385)
The complaint is about the landlord’s response to: The resident’s reports of a pest infestation. The associated complaint.
One Housing Group Limited (202318433)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.
Origin Housing Limited (202342796)
The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of heating and hot water. response to concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.