Mansfield District Council (202225350)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202120974)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202015280)
The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. response to the resident’s concerns regarding the cyclical decoration of the exterior of the property. complaints handling.
Trent & Dove Housing Limited (202200745)
The complaint is about the landlord’s handling of reports of defects at the resident’s property.
Clarion Housing Association Limited (202224159)
The complaint is about how the landlord handled the resident’s: reports of repair for: the kitchen and lounge flooring; the cistern; the chipped sink and bath; the broken gate; damp and mould; the skirting board; and the subsequent complaint.
GreenSquareAccord Limited (202206981)
The complaint is about the landlord’s handling of: the resident's request for replacement windows; and the subsequent complaint.
Ipswich Borough Council (202119978)
The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the complaint.
LiveWest Homes Limited (202221350)
REPORT COMPLAINT 202221350 LiveWest Homes Limited 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (L&Q) (202213502)
The complaint is about the landlord’s handling of: the resident’s repair to his boiler; and the subsequent complaint.
London & Quadrant Housing Trust (L&Q) (202220652)
The complaint is about the level of compensation awarded to the resident for the time taken to repair his boiler. The Ombudsman has also considered complaint handling.