Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s service charge complaint.
REPORT COMPLAINT 202310188 Midland Heart Limited 14 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about: the impact of damp and mould on the resident’s health. the landlord’s handling of the resident’s: reports of damp and mould. reports of repairs. reports of antisocial behaviour (ASB). concerns that he has been discriminated against/treated less favourably. We have also considered the landlord’s: record keeping. complaint handling.
The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour (neighbour A). The allegations of ASB made against the resident by the downstairs neighbour (neighbour B). The resident’s reports of ASB from neighbour B. The associated complaint. The resident’s concerns about the landlord’s attitude towards her reports of ASB and complaints.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Repairs needed in communal areas. A pest infestation at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.