London Borough of Hackney (202231148)
The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202217168)
The complaint is about the landlord’s handling of the resident’s housing application. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202108846)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
NSAH (Alliance Homes) Limited (202228891)
This complaint is about the landlord’s handling of the resident’s request for roof repairs.
Peabody Trust (202200342)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling.
Peabody Trust (202210109)
The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request to be rehoused. The landlord’s handling of the resident's complaint.
Peabody Trust (202212877)
The complaint is about the landlord’s: Handling of the resident’s request to be rehoused. Complaints handling.
Places for People Group Limited (202122848)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation following a leak from the dehumidifier . The landlord’s handling of the resident’s concerns about the condition of the kitchen cupboards. The landlord’s response to the resident’s request to resolve the issues with the driveway. The landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202223152)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns about a kitchen replacement.
Six Town Housing Limited (202208139)
The complaint is about: The landlord’s handling of the resident's request for disabled parking. The landlord's handing of the resident’s concerns about his neighbour’s CCTV. The landlord's decision to place an alert on the resident's tenancy file. The landlord’s handling of the resident’s concerns about the conduct of a housing adviser. The landlord's handling of the resident's reports of ASB. The resident's reports of a data breach by the landlord.