Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould in the hallway cupboard. The Ombudsman will also investigate the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of damp in the property.
REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the bath. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of repairs to the resident’s doorframes, doors, and floorboards. Complaint handling.
The complaint is about the landlord's handling of: Installation of a drop-down lockable parking bollard to the resident’s driveway. The resident’s associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports of discrimination, including a failure to make reasonable adjustments. Concerns about communal cleaning. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: No heating and hot water meaning he could not move in. Repairs needed to the outhouse window. Repairs needed to the kitchen. Building waste having been left at the property. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The associated formal complaint.