We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.
REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about:
The complaint is about the landlord’s handling of the resident’s complaint about lift issues.
The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.
The complaint is about the landlord’s handling of resident’s reports about the miscalculation of the service charge and requests for service charge account information.