Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202316347 Vivid Housing Limited 25 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff.
The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.
The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation.
The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. Concerns about a standing order on the rent account.
The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing it. Reports of antisocial behaviour (ASB). Request for rehousing. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint.
This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the intercom system. The associated complaint.
The complaint is about the landlord’s handling of floods at the property in 2022.