Torus62 Limited (202234170)
The complaint is about the landlord’s handling of repairs, relating to: Reports of damp in the resident’s property. A defective stairlift.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Waltham Forest Council (202218457)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould, and repairs to the bathroom including the installation of an extractor fan and the replacement of a bath panel and bathroom tiles. The associated formal complaint.
Advance Housing and Support Limited (202207347)
This complaint is about the landlord’s handling of the resident’s: Concerns about the servicing of the boiler. Concerns that the boiler was not operating correctly and her report of the boiler leaking on 31 August 2021. Complaints about the above matters.
Aster Group Limited (202221546)
The complaint is about the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s reports of damp and mould. This service has also considered the landlord’s handling of the associated complaint.
Camden Council (202115129)
The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges. The upkeep and maintenance of the building. The communal water tank. Fire safety. Refuse collectors. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
ForHousing Limited (202118101)
The complaint is about the landlord’s: Handling of leaks at the property. Handling of repairs at the property. Complaint handling.
GreenSquareAccord Limited (202124467)
The complaint is about the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling.
Optivo (now Southern Housing) (202114130)
The complaint is about the landlord’s handling of: The resident’s reports of noise transference. Reports of antisocial behaviour (ASB) The associated complaint.
Optivo (now Southern Housing) (202205605)
The complaint is about the landlord’s: Response to the resident’s request for repairs including damp and mould. Response to the related complaint. Knowledge and information management.
Peabody Trust (202013606)
The complaint is about: The landlord’s handling of planned bollard installation and related parking issues. The landlord’s handling of the associated complaint.