Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202401763)

This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp and crumbling walls. Cracks to the hallway ceiling.

London & Quadrant Housing Trust (L&Q) (202201163)

The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202227632)

The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.

London & Quadrant Housing Trust (L&Q) (202301182)

The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.

London & Quadrant Housing Trust (L&Q) (202321355)

The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint.

Longhurst Group Limited (202313632)

The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint.

Manchester City Council (202330588)

The complaint is about the landlord’s handling of a tree maintenance request. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Metropolitan Thames Valley Housing (MTV) (202312684)

The complaint is about the landlord’s handling of the resident’s: Request for information regarding her service charge. Associated complaint.

Metropolitan Thames Valley Housing (MTV) (202322349)

The complaint is about the landlord’s response to the resident’s: Reports of a leak in the loft, and damp and mould. Associated complaint.

Newcastle City Council (202227568)

The complaint is about the landlord’s handling of; repairs to the resident’s property, the resident’s complaint.