Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the way the landlord responded to the resident's reports of: Rotten floorboards; Exposed gas pipes; An unsafe internal glazed door; Water ingress. This report will also look at the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak.
The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. Its record keeping and complaint handling.
The complaint is about the landlord’s handling of:
The complaint is about the landlord’s response to the request for a replacement kitchen.
The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and insulation at the property. the resident’s complaints. a request to store a caravan in the garden. requests for a kitchen refurbishment. This report also looks at the landlord’s record keeping practices and handling of knowledge and information.
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges.
The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property.
The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her electricity meter. The Ombudsman has also considered the landlord’s record keeping, and; Complaint handling.