Cobalt Housing Limited (202218996)
The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and mould; complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Freebridge Community Housing Limited (202324812)
The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation claims for damaged belongings. This Service will also investigate the landlord’s complaint handling.
Freebridge Community Housing Limited (202347029)
The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated complaint. Record keeping.
Hammersmith and Fulham Council (202337655)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.
Haringey London Borough Council (202218084)
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Housing Solutions (202307499)
The complaint is about the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was not compliant. The resident’s reports of repairs required and mould in the bathroom. Communication regarding fire compartmentation. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202215245)
The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.
Hyde Housing Association Limited (202234131)
The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement of service charges relating to the lift. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Hyde Housing Association Limited (202305517)
The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and associated pipework. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202305858)
The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also considered the landlord’s record keeping.