Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Anchor Hanover Group (202210139)

The complaint is about the landlord’s handling of: The resident’s report of anti-social behaviour (ASB). Its decision to let a property to the alleged perpetrator. The resident’s complaint.

Camden Council (202232069)

The complaint is about the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the resident’s concerns that she was not able to make a home insurance claim for the internal damage caused to the property, due to the repairs to the roof remaining outstanding. the associated complaint.

Clarion Housing Association Limited (202119820)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against the resident. The resident’s related complaint. A request for the resident to remove his camera doorbell.

Clarion Housing Association Limited (202215486)

REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

First Choice Homes Oldham Limited (202104917)

The complaint is about the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration of the resident's rent account. Handling of the resident’s possessions. Handling of the resident’s reports about damp and mould at the former property.

Harlow District Council (202210843)

The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the resident rent requests. handling of the resident’s neighbour erecting a birdhouse outside the resident’s home. placement of fencing around the bin store.

Harlow District Council (202219873)

The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident also complained about the landlord’s decision not to increase her medical priority banding following a medical assessment. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

Livin Housing Limited (202225907)

The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy warning letter on the resident; and his associated complaint.

Moat Homes Limited (202123201)

The complaint is about the landlord’s: Handling of the resident’s queries about cyclical works and a resulting service charge dispute; Response to a subject access request; Handling of the associated complaint.