Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Curo Places Limited (202420836)

The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.

Home Group Limited (202346602)

The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

London Borough of Lewisham (202422601)

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition of the property. Queries about a rent account and service charges. We have also considered the landlord’s complaint handling.

MHS Homes Ltd (202342827)

The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls.

Newlon Housing Trust (202401341)

The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated the landlord’s complaint handling.

Notting Hill Genesis (202328376)

The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a parking bay.