Dartford Borough Council (202329960)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Futures Housing Group Limited (202308956)
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.
Hyde Housing Association Limited (202300279)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202319721)
The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of damp and mould in the property. Associated complaint.
Lambeth Council (202338474)
REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Lincoln City Council (202312018)
The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bathroom associated complaint
LiveWest Homes Limited (202306780)
The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This Service also considered the landlord’s handling of the related complaint.
London & Quadrant Housing Trust (L&Q) (202411689)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Camden Council (202227296)
The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also about the landlord’s handling of the complaint and resolution offered.
London Borough of Ealing (202411060)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent damp and mould and fly infestation.