Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202325915)

The complaint is about the landlord’s handling of a rat infestation.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos and the replacement of his flooring. We have also considered the landlord’s handling of the associated complaints.

Platform Housing Group Limited (202410647)

The complaint is about: The level of a financial offer the landlord made to the resident.

Poplar Housing And Regeneration Community Association Limited (202319996)

The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns about water meter access. concerns about cladding works. concerns about communications. reports of a leaking balcony. reports of dogs residing in the building. concerns about the cleanliness, maintenance and security of the communal areas. request for a dry riser to be relocated. The Ombudsman has also considered the landlord’s complaint handling.

Regenda Limited (202323400)

The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social behaviour.

Sanctuary Housing Association (202232986)

The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of the kitchen in her property.

Sanctuary Housing Association (202318865)

This complaint is about the landlord’s handling of: The resident’s reports of water ingress. The associated complaint.

Sanctuary Housing Association (202404585)

The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows at his property.

Sheffield City Council (202309044)

The complaint is about the landlord’s handling of the resident’s reports of: a leaking pipe in the bathroom and subsequent repairs and temporary housing. the landlord’s connection and removal of appliances and damage to the laminate flooring. repairs to the roof and windows unrelated to the leaking pipe. the associated complaint The Ombudsman has also considered the landlord’s record keeping.

Sheffield City Council (202334268)

The complaint is about the landlord’s: Handling of the resident’s request for rehousing. Handling of reports of anti-social behaviour.