Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried out to the driveway following reports of a trip hazard . Reports of disability discrimination under the Equality Act 2010. The Service has also investigated the landlord’s complaint handling.
This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns around related health impacts and damage. Concerns about the condition of the property’s kitchen. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s:
The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s windows.
The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a pest infestation and related repairs at the property. Concerns about a leak coming from the water tank in the loft. Associated complaint.
The complaint is about the landlord’s: Handling of damp, mould and the decant. Staff behaviour. Handling of repairs. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Concerns about a broken toilet. Reports of a blocked waste pipe, damage to the kitchen worktop, cupboards, and associated repairs in the kitchen. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Subject access request (SAR). Reports of antisocial behaviour (ASB) and his concerns of discrimination and bias. Request for a disabled parking bay and access improvements. Associated complaint.