We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to the infestation. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.
The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the associated complaint.
The complaint is about the landlord’s handling of: Repairs and maintenance within the communal areas of the block. Antisocial behaviour (ASB) from gangs congregating in and around the block. The resident’s concern that he was paying for services that were not being provided and the level of the service charges and management fees. Its communication with the freeholder’s managing agent regarding the request for an External Wall System (EWS1) form. The related complaint. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she was an employee and resident to third parties. Reports of antisocial behaviour (ASB) caused by neighbours. Associated complaint.
The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint.
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint.