We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the required repairs were causing damp and mould. The Ombudsman has investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated complaint.
The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will consider the associated complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof leak. An update to her household details. A request to install an additional light in the kitchen. We have also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks within and outside of the property. Window issues. Front door issues. Damp and mould.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint.