Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Birmingham City Council (202323445)

The complaint is about the landlord’s response to the resident’s report of a damaged front door.

Bolton at Home Limited (202330496)

The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.

Bournemouth, Christchurch and Poole Council (202319767)

The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Complaint handling.

Castle Point Borough Council (202403123)

The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property.

Cheltenham Borough Homes Limited (202222578)

The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.

Citizen Housing (202329922)

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

City of Westminster Council (202305067)

The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.

Clarion Housing Association Limited (202231118)

The complaint is about the landlord’s handling of repairs to the communal door.

Clarion Housing Association Limited (202309690)

The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.

Curo Places Limited (202317590)

This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate.