Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The resident’s rehousing application. The associated complaints.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns about staff conduct. Response to the resident’s request for a transfer. This investigation will also consider the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance.
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports of a lack of communication. The associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.
The complaint is about the landlord’s response to the resident’s concerns about: Damaged asbestos tiles. Repairs relating to leaks and a boiler cupboard. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the associated complaint.
The resident’s complaint is regarding the landlord’s handling of repair reports relating to: Drainage issues. A broken living room window. A bathroom extractor fan. This investigation has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments.
The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, damp and mould at the property. the complaint.