We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: An emergency repair. The associated complaint.
The complaint is about the landlord's handling of the resident’s reports about repairs to the windows.
The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water.
The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations under the lease agreement.
The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.
The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould.
The complaint is about the landlord’s handling of a pest infestation.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.