We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202227743 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 August 2026 Background The resident lives with her teenage son who has learning and […]
Decision Case ID 202336992 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026 Background The resident lives in a flat which is located within […]
Decision Case ID 202402353 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident complained about the landlord’s handling of […]
Decision Case ID 202405347 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 March 2026 Background The resident lives in a block of flats served […]
Decision Case ID 202346967 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident had reported […]
Decision Case ID 202401966 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202227398 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202502192 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident told the landlord in August 2024 […]
Decision Case ID 202413105 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a top floor flat. Her tenancy […]
Decision Case ID 202452944 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident is unhappy with the […]