Sanctuary Housing Association (202318899)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows and kitchen worktop. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202319618)
The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling of repairs to the property’s windows. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Sovereign Network Group (202327333)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of costs.
Your Housing Group Limited (202308167)
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Your Housing Group Limited (202321447)
The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint.
A2Dominion Housing Group Limited (202410443)
The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling.
First Choice Homes Oldham Limited (202222875)
The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. The flooring Replacement of the window hinge. His email address being blocked. This Service has also considered the landlord’s handling of the complaint.
Orbit Group Limited (202310227)
The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint.
Sanctuary Housing Association (202401611)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a leak into the property and subsequent damp and mould. Reports of works required to the windows. Associated complaint.
Sheffield City Council (202403208)
The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. This Service has also investigated the landlord’s complaint handling.