Wandle Housing Association Limited (202304463)
The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Colchester City Council (202300696)
The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of asbestos. Decision to fit laminate flooring. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202402976)
The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.
Karbon Homes Limited (202337281)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Newham (202307695)
The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This Service has also investigated the landlord's complaint handling.
Peabody Trust (202318053)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Stevenage Borough Council (202342284)
The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Thrive Homes Limited (202414519)
The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint.
Trent & Dove Housing Limited (202230178)
The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. Unannounced visits by the landlord’s contractors. This Service has also considered the landlord’s handling of the complaint.
Westminster City Council (202233439)
The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.