We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs to the kitchen floor. The resident’s concerns about a gas meter. Requests to replace a back door.
The complaint is about the landlord’s handling of: The removal of items from a communal cupboard. The resident’s concerns about the conduct of its staff.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint.
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs.
The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports of damage to personal belongings. Response to reports of a water leak and the handling of subsequent remedial repairs. The handling of a decant, including the suitability of the provided accommodation. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of defects.
The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to his possessions. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has also considered the landlord’s complaint handling.