Sovereign Network Group (202330557)
The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202431434)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.
Torus62 Limited (202427099)
The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in the garden; Reports of issues with the fence in the garden; The resident’s reports of rats in the garden.
Trident Housing Association Limited (202347549)
The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to install a lock or door to a bin store associated complaint
Chelmer Housing Partnership Limited (202300166)
The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202346766)
The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns while he was in temporary accommodation. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202213634)
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
London & Quadrant Housing Trust (L&Q) (202303275)
The complaint is about the landlord’s: Response to the resident’s reports of defects in the property. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202328590)
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
London Borough of Camden Council (202331237)
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.