Westward Housing Group Limited (202348084)
The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Abri Group Limited (202304600)
The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202421702)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to the main entrance door and reports of intruders.
Broxtowe Borough Council (202408760)
The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.
Camden Council (202417239)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
City of Westminster Council (202339729)
The resident’s complaint is about the landlord’s management of works to address blockages in the communal drains. The Ombudsman has also considered the landlord’s associated complaint handling.
Clarion Housing Association Limited (202232285)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion heater, and trickle vent repairs. concerns about cleaning of communal areas. concerns about communication. associated complaint.
Clarion Housing Association Limited (202302201)
The complaint is about the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens and replace fencing damaged by the fallen trees. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202302952)
The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Clarion Housing Association Limited (202314308)
The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request for a management transfer. Response to overcrowding in the resident’s property. Handling of repairs to the sink. Complaint handling.