Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about a neighbour subletting a property. Reports of the conduct of its staff member. Associated complaint.
The complaint is about the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise from the flat above him. The position of the hot water pipes in the flat above him, which had caused his property to overheat. The Ombudsman will also investigate the landlord’s complaints handling.
The complaint is about the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated complaint.
The complaint is about: the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns about subsidence, the kitchen flooring and a leak. the complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation.
The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that there was damp and mould throughout his property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The condition of the kitchen. The condition of the windows and external doors.