Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Repairs to the resident’s living room ceiling. Repairs to the resident’s kitchen. Kitchen replacement. Exterior holes leading to pest infestation. Damp and mould in the bathroom. The complaint.
The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further medical information.
The resident’s complaint is about the landlord’s handling of repairs to her shower.
The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. The landlord's complaint handling.
The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to his fence. Plastering work in his living room.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about:
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating and hot water. Reports of a draught from her bedroom window. Concerns about staff conduct.