Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

London Borough of Hackney (202415136)

The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Lambeth (202223933)

  REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

London Borough of Lambeth (202225033)

The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The Ombudsman has also investigated the landlord’s: Handling of the complaint. Record keeping.

London Borough of Waltham Forest (202436925)

The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet bowl, including his reports that repairs were not initially carried out. The landlord’s response to the resident’s concerns about the advice he was given by the landlord.

Orbit Group Limited (202347131)

The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling.

Platform Housing Group Limited (202410878)

The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request for the kitchen to be replaced. Concerns about the communication method used by the landlord . Reports about the condition of the kitchen flooring. We have also considered the landlord’s handling of the associated complaints.

Platform Housing Group Limited (202411497)

The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request for the kitchen to be replaced. Concerns about the communication method used by the landlord . Reports about the condition of the kitchen flooring. We have also considered the landlord’s handling of the associated complaints.