Aster Group Limited (202227882)
The complaint is about the landlord’s handling of insulation repairs at the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Broadacres Housing Association Limited (202313562)
The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct.
Clarion Housing Association Limited (202231459)
The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his son being removed from his tenancy. Request to transfer from a joint to sole tenancy. Concerns about its administration of his rent account. Concerns about harassment by the landlord. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202345971)
The complaint is about the landlord’s handling of a leak at the rear of the resident’s building.
Halton Housing (202313880)
The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage and insulation. the complaint.
Hammersmith and Fulham Council (202229997)
The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. Associated complaint.
Hexagon Housing Association Limited (202304248)
The complaint is about the landlord’s handling of: Repairs to the balcony. The resident’s request for reasonable adjustments. The associated complaint.
Islington Council (202313242)
The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.
LiveWest Homes Limited (202326312)
The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling
London & Quadrant Housing Trust (202319709)
The complaint is about the landlord's handling of the resident's concerns that contractors had disposed of her personal belongings. The Ombudsman has also considered the landlord’s complaint handling.