Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of faulty communal stairway lighting. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports that it had disposed of her personal belongings. Complaint handling.
The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. The resident’s temporary accommodation. Arrangements to organise storage for the resident’s personal belongings. The resident’s request for reimbursement of the costs she incurred as a result of the burst water pipe, including damage to her personal belongings. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access.
The complaint is about the landlord’s response to the resident’s: Reports of cracks in the hallway. Concerns about the decking in the garden. Reports of repairs to the garden fence, wall, and gate. Reports of repairs to the guttering. Concerns about the boiler flue and pergola roof. Request for compensation following a house fire. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of antisocial behaviour (ASB).
This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s request for compensation for no heating in his property between 18 October 2022 and 3 March 2023. The landlord’s decision to delay its internal review of its compensation policy. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The Ombudsman has also considered the landlord’s complaint handling.