Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

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Date to (mm/dd/yyyy)

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Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Islington (202411101)

The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has also considered the landlord’s complaint handling.

One Housing Group Limited (202413150)

The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.

Peabody Trust (202313449)

The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB).

Sanctuary Housing Association (202304263)

The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Sanctuary Housing Association (202324827)

The complaint is about the landlord’s handling of the resident’s requests for repair of a wet room. We have also investigated the landlord’s complaint handling.

Southwark Council (202400746)

The complaint is about the landlord handling of the residents reports of: Heating issues. Damp and mould. The Ombudsman has also considered the landlords complaint handling.

The Community Housing Group Limited (202426589)

The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. Outstanding repairs. This Service has also considered the landlord’s handling of the complaint.