Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Islington (202346403)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

London Borough of Islington (202413663)

The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to her property. The resident’s privacy concerns. The resident’s dissatisfaction with it allowing her neighbour to access its van. Communication around previous offers of compensation. We have also investigated the landlord’s complaint handling.

London Borough of Islington (202422140)

The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.

Notting Hill Genesis (202308701)

The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace the upstairs bathroom.  

Notting Hill Genesis (202320092)

The complaint is about the landlord’s handling of: Antisocial behaviour (ASB) reports, including items left in communal areas. A transfer request. The resident’s complaint.