Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Abri Group Limited (202314457)

The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has also considered the landlord’s handling of the complaint.

Amplius Living (202329793)

The complaint is about the landlord’s handling of the resident’s concerns about the annual solid fuel safety check. The Ombudsman has also considered the landlord’s complaint handling.

Amplius Living (202424819)

The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs.

Birmingham City Council (202337966)

  REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

City of Westminster Council (202420039)

The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her concerns about contractor conduct. repairs to the windows. repairs to 2 electrical sockets. The Ombudsman has also investigated the landlord’s handling of the associated complaint.