London & Quadrant Housing Trust (L&Q) (202229276)
The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a replacement boiler.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202328643)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check.
London Borough of Brent (202234539)
The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the property between November 2022 and January 2023. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202212927)
The complaint is about: The landlord’s handling of repairs. The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Norwich City Council (202316506)
The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202223647)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.
Richmond Housing Partnership Limited (202219068)
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.
Southern Housing Group Limited (202328032)
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
Sovereign Network Homes (Former Network Homes) (202308840)
The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould.
Clarion Housing Association Limited (202216654)
The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue keyfobs. The landlord's handling of repairs to the communal back door, roof, and communal light. The landlord’s handling of the complaint and level of compensation.