London Borough of Lewisham (202321029)
The complaint is about the landlord’s response to the resident’s: Reports of a burst stack pipe. Request for reimbursement for replacement carpet. The landlord’s complaint handling has also been considered.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202217622)
The complaint is about the landlord’s handling of the resident’s concerns about items left in the communal hallway. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202314025)
The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused by the leaks.
Onward Homes Limited (202312839)
The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his reports of a leaking soil pipe in the property. The landlord’s response to a letter from the resident’s specialist nurse regarding the condition of the property. The landlord’s handling of the resident’s complaint.
Platform Housing Group Limited (202315194)
The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the door. The landlord’s response to the resident’s request for reimbursement of the rent and energy bills for the period he was not occupying the property. The landlord’s handling of the associated complaints.
Platform Housing Group Limited (202414727)
The complaint is about the landlord’s handling of repairs at the property.
Poplar Housing And Regeneration Community Association Limited (202331524)
The complaint is about the landlord’s handling of the resident’s: Reports about communal lighting. Reports of leaks, damp and mould, and associated repairs. Reports of a pest infestation. Complaint.
Raven Housing Trust Limited (202313484)
The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work.
Shepherds Bush Housing Association Limited (202318813)
The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock.
Southwark Council (202403907)
The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. a damp and mould survey at the property. The Ombudsman will also assess the landlord’s complaint handling.