London Borough of Lambeth (202431586)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202304281)
The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its contractor management.
Plymouth Community Homes Limited (202421163)
The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. Handling of the resident’s mutual exchange. Response to the resident’s reports of antisocial behaviour in her current property.
Rykneld Homes Limited (202228350)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sanctuary Housing Association (202421010)
The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.
Southern Housing (202315808)
The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property.
A2Dominion Housing Group Limited (202331913)
The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.
Amplius Living (202434001)
The complaint is about the landlord’s handling of damp and mould repairs.
Bromford Housing Group Limited (202215298)
The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint.
Clarion Housing Association Limited (202303875)
The complaint is about the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The resident’s decant. The Ombudsman has also investigated the landlord’s handling of the complaint.