We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's response to the resident's: reports of damage to personal belongings during a temporary decant. request for a home loss payment. This report has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of a tenancy fraud investigation.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. Complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the period when the property was void (empty). Adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of parking issues in her development and her request for her parking space to be marked. Request for improved accessibility of the path to her utility meters.
The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. complaint.
The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs