We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
The complaint is about the information provided in the landlord’s end of year service charge summaries.
The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom.
The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.
The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant the resident during repair work. We will also consider the landlord’s complaint handling as part of this investigation.
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.