Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Haringey London Borough Council (202411782)

The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.

Homes Plus Limited (202311851)

The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service has also considered the landlord’s handling of the resident’s complaint.

Islington Council (202318442)

This complaint is about how the landlord handled a leak into the resident’s property.

Islington Council (202333414)

The complaint is about the landlord’s handling of the resident’s rehousing application.

LiveWest Homes Limited (202214073)

The complaint is about the landlord’s handling of reports of inappropriate parking.

London & Quadrant Housing Trust (L&Q) (202312433)

The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s complaint handling.

London Borough of Barnet (202305686)

The complaint is about the landlord’s installation of a new kitchen in the resident’s property.

London Borough of Islington (202301133)

The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on 3 July 2023.

London Borough of Lewisham (202409565)

The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of the complaint has also been considered.

Metropolitan Thames Valley Housing (MTV) (202318063)

The complaint is about the landlord’s handling of: Snagging issues at the property. Information given to the resident about the boarding of the loft. Repairs to the front and back doors.